Cookie Policy

Last Updated March 2018

QASYMPHONY, INC COOKIE POLICY

QASymphony’s policy is to be transparent and open to its users about its privacy-related practices.  When you visit, access, or use our online products, trial and cloud-based services, and websites located at www.qasymphony.com, www.qTestnet.com, www.qualityjam.net and other websites that are owned or operated by QASymphony (collectively, our products, services, and websites are referred to as the “Sites”) through your desktop or mobile device, we may use cookies and other tracking technologies to deliver and improve the Sites, to display relevant content, products and services on the Sites, and for other important purposes which are identified below in this Cookie Policy.

This Cookie Policy explains these technologies and, where applicable, how you can choose to control them.

This Cookie Policy is part of our more comprehensive Privacy Policy and is a legally binding agreement between QASymphony, a Delaware corporation with offices at 550 Pharr Rd NE, Suite 400, Atlanta, GA 30305 (collectively “we”, “us” or the “Company”) and you as a user of our Sites.

By checking the “Agree and Proceed” button on our cookie pop-up notice on our Sites, or clicking to close the cookie pop-up notice on our Sites, you agree that you have affirmatively consented to and opted-in to our use of cookies as described in this Cookie Policy.  Further, by using the Sites, you agree that we can use these technologies as described in this Cookie Policy. We hope that this Cookie Policy helps you understand our use of cookies and other tracking technologies. If you have any further questions regarding this Cookie Policy or requests, please contact us at our contact information provided below in Section 7.

We may change this Cookie Policy at any time and will post a notice of such changes on our Sites.  Please check back to review any updates to this Cookie Policy. The last modified date at the top of this page indicates when this Cookie Policy was last revised. Any changes in this Cookie Policy will become effective when we make the revised Cookie Policy available on or through the Sites.

  1. WHAT IS A COOKIE?Cookies are small text files that are sent to and stored on your computer or on your mobile device from our servers. They are widely used in order to make websites and cloud-based services work in a better, more efficient way. For example, they can recognize you and remember important information that will make your use of a website or cloud-based service more convenient (e.g., by allowing you to enter a password less frequently or remembering your user preferences).Taken alone, cookies do not personally identify you – rather, they merely recognize your Web browser.  Unless you choose to identify yourself to QASymphony, either by opening an account, filling out a web form (such as by signing up for a free trial) or you have previously identified yourself to us, you remain anonymous.
  2. WHAT COOKIES DO WE USE?We use different types of cookies on our Sites to make your interaction with our Sites easy and meaningful – strictly necessary cookies, functionality cookies, analytics cookies, and advertising cookies.  The Sites may include first-party cookies (i.e., cookies that send data directly to QASymphony and agents and contractors acting on our behalf , including cookies used to monitor, analyze, and administer the Sites) and third-party cookies (i.e., cookies that send data to our contractors for their commercial use).We use cookies that are session-based and persistent-based.  Session cookies exist only during one session. They disappear from your computer or device when you close your browser software or turn off your computer. Persistent cookies remain on your computer or device after you close your browser or turn off your computer. You can control the use of cookies at the individual browser level (see Section 4 below for instructions on how to do so), but note that if you choose to disable cookies, it may limit your use of certain features or functions on our products, services and websites.Below we describe the different types of cookies we may use on the Sites and our purpose for using them.  You have the ability to opt out and limit which cookies apply to your use of our Sites – more information on how to change your browser’s cookie settings are provided in Section 4 below.
    1. Strictly Necessary Cookies.Some cookies are essential to the operation of our products on the Sites.  They are used to facilitate our log-in process, authenticate users, and enable you to navigate the Sites and to use their features.  They are also used by our customer service team for in product messaging and analytics. Without these cookies, we may not be able to provide certain products, services or features, and the Sites may not perform as smoothly for you as we would like.Because strictly necessary cookies are essential to operate our products on the Sites, if you choose to use a product on our Sites, there is no option to opt out of these cookies.
    2. Functionality Cookies.In some circumstances, we may use functionality cookies. Functionality cookies allow us to remember the choices you make while browsing on the Sites, and to provide enhanced and more personalized content and features, such as customizing a certain webpage or application page, remembering if we have asked you to participate in a promotion and for other services you request, like watching a video or commenting on a blog. In order to permit your connection to the Sites, our servers receive and record information about your computer and browser, potentially including your IP address, browser type, and other software or hardware information. All of these features help us to improve your visit and assist in navigation of the Sites’ features.To manage the use of functionality cookies on our Sites, or to opt out of their use, follow the instructions in Section 4 of this Cookie Policy.  Note that opting out may impact the functionality you receive when using our Sites.
    3. Analytics Cookies.We and our service providers may use analytics cookies, which are sometimes called performance cookies, to collect information about your use of the Sites and enable us to improve the way they work. Analytics cookies collect information about how you use the Sites, for instance, which pages you go to most. The information allows us to see the overall patterns of usage, help us record any difficulties users may have while using the Sites and show us whether or not our advertising is effective.To manage the use of analytics cookies on our Sites, or to opt out of their use, follow the instructions in Section 4 of this Cookie Policy. Note that opting out may impact the functionality you receive when using our Sites.
    4. Advertising Cookies.We may also use cookies and similar tools to correlate your use of the Sites to personal information obtained about you. For example, if you have asked us to provide you information about our upcoming products, our services or any promotions, we may utilize our cookie and/or clickstream data about your activities when you engage with us on the Sites. By evaluating this information, we may more clearly target the information we provide you to the specific items we think you will find interesting, based on your prior online activities and preferences.We also use third party advertising cookies. We and our service providers may use advertising cookies to deliver ads that we believe are more relevant to you and your interests.To manage the use of advertising cookies on our Sites, or to opt out of their use, follow the instructions in Section 4 of this Cookie Policy.  Note that opting out may impact the functionality you receive when using our Sites.
  3. THIRD PARTY COOKIES ON THE SITES.In some circumstances, we may work with third parties to provide services on our Sites. For example, we use analytics services supported by third party companies who generate analytics cookies on our behalf. We may not have access to these cookies, although we may use statistical information arising from the cookies provided by these third parties to customize content and for the other purposes described above. These companies may also transfer this information to other parties where required to do so by law, or where such other parties process the information on their behalf.We may not control these third-party cookies and their use may be governed by the privacy policies of the third parties employing these cookies. To learn about these cookies and to disable or reject third-party cookies, please refer to the relevant third party’s website and privacy policy.
    Third PartyDescription
    UserIQUserIQ is used by QASymphony’s Customer Service team for in-product messaging and analytics as part of its customer support. For more information on UserIQ’s privacy practices, please visit https://useriq.com/privacy-policy/
    MarketoMarketo provides email marketing, lead capture and web analytics to QASymphony. The cookies placed on our Sites by the Marketo server are readable only by Marketo. These cookies cannot access, read or modify any other data on your computer. All web-browsers offer the option to refuse any cookie. If you refuse the Marketo cookies or delete them from your device, Marketo will not gather any personal information about you, you will need to re-enter certain information whenever you visit our Sites, and you’ll be prevented from customizing certain features on our Sites according to your preferences. Marketo may link the information they store in cookies to any personally identifiable information you choose to submit to QASymphony while on our Sites. For information on how to reject or delete this cookie, please visit http://developers.marketo.com/blog/delete-marketo-tracking-cookie/
    IntercomIntercom is used by QASymphony’s Customer Service and marketing teams for in-product messaging and analytics as part of its customer support. For more information about Intercom’s use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy
    Logi AnalyticsLogi Analytics is used in the QASymphony product called qTest Insights for user data selection state. For more information on Logi Analytics’ privacy practices, please visit https://www.logianalytics.com/privacy/
    Google AnalyticsGoogle Analytics is an ad management and ad serving technology. Google Analytics places cookies on the QASymphony Sites so that QASymphony can record how many signups and leads originated from its marketing activity. For information on how to reject or delete this cookie, please visit: tools.google.com/dlpage/gaoptout
    BizibleBizible is used by QASymphony for web analytics for marketing attribution. For more information on Bizible’s privacy practices, please visit www.bizible.com/privacy-policy
    PingdomPingdom is used by QASymphony for monitoring performance and uptime of websites. For more information on Pingdom’s cookie practices, please visit www.pingdom.com/legal/cookie-policy
    DoubleClickDoubleClick is used by QASymphony for advertising, display ads and retargeting. For more information on DoubleClick’s cookie practices, please visit support.google.com/dfp_premium/answer/2839090?hl=en
    BingBing, Microsoft’s search and advertising network, is used by QASymphony for advertising, display ads and retargeting. For more information on Microsoft’s cookie practices, please visit https://privacy.microsoft.com/en-us/PrivacyStatement
    AdnxsAppNexus is used by QASymphony for advertising, display ads and retargeting. For more information on AppNexus’ privacy practices, please visit www.appnexus.com/en/company/platform-privacy-policy
    FacebookFacebook is used by QASymphony for advertising, display ads and retargeting. For more information on Facebook’s cookie practices, please visit www.facebook.com/policies/cookies/
    LinkedInLinkedIn is used by QASymphony for advertising, display ads and retargeting. For more information on LinkedIn’s cookie practices, please visit https://www.linkedin.com/legal/cookie-policy
    TwitterTwitter is used by QASymphony for advertising, display ads and retargeting.
    For more information on Twitter’s cookie practices, please visit https://help.twitter.com/en/rules-and-policies/twitter-cookies
    AdRollAdRoll is used by QASymphony for advertising, display ads and retargeting. For more information on AdRoll’s cookie practices, please visit https://www.adroll.com/about/privacy
    Madison LogicMadison Logic is used by QASymphony for advertising, display ads and retargeting. For more information on Madison Logics’s cookie practices, please visit https://www.madisonlogic.com/privacy/
    WistiaWistia provides video hosting, lead capture and video analytics to QASymphony. For more information on Wistia’s cookie practices, please visit https://wistia.com/privacy
    OlarkOlark provides live and automated chat software on QASymphony’s Sites. For more information on Olark’s cookie practices, please visit https://www.olark.com/privacy-policy
    CrazyEggCrazyEgg provides website analytics and traffic performance analysis to QASymphony. For more information on CrazyEgg’s cookie practices, please visit https://www.crazyegg.com/cookies
    OptinMonsterOptinMonster is used by QASymphony to collect website leads and redirect website traffic. For more information on OptinMonster’s cookie practices, please visit https://optinmonster.com/privacy/
    EventbriteQASymphony uses Eventbrite to manage event registrations. For more information on Eventbrite’s cookie practices, please visit https://www.eventbrite.com/support/articles/en_US/Troubleshooting/eventbrite-privacy-policy?lg=en_US
    DemandbaseDemandbase is used by QASymphony for web analytics focused on firmographic data for marketing attribution and uses cookies as part of its services. For more information on Demandbase’s privacy and cookie practices, please visit https://www.demandbase.com/privacy-policy/ and https://www.demandbase.com/cookies/

    You can also learn more about controlling cookies in Section 4 below.

  4. HOW YOU CAN CONTROL COOKIES ON OUR SITES.If you want to control the cookies that are placed on your computer or other device, you could view cookies stored on your hard drive, choose whether or not to permit cookies to be set by default by changing browser settings as provided in this Section, or delete the cookies stored on your hard drive.Please be aware, however, that your decision to control cookies may affect your experience of our Sites – you may not be able to access all or parts of those Sites. Turning cookies off, for instance, will prevent you from registering for, signing in to, and using many of the services on our Sites.The main Web browsers allow you to change your cookie settings directly through their sites. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful; otherwise you should use the ‘Help’ option in your browser for more details.
    BrowserLink to Change Cookie Settings
    Chromesupport.google.com/chrome/bin/answer.py
    Internet Explorersupport.microsoft.com/kb/196955
    Safaridocs.info.apple.com/article.html
    Firefoxsupport.mozilla.org/en-US/kb/Cookies
    Flashwww.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html#117118

    For information on how to use the browser of your mobile device to amend cookie settings, you will need to refer to your mobile device manual.

    The following third party links contain additional information about cookies and other helpful information on your ability to control what cookies apply to you. Please note, however, that these links will take you to third party sites over which QASymphony has no control:

    Link to SiteDescription
    www.allaboutcookies.org/manage-cookies/index.htmloffers comprehensive information on how to amend the settings of a wide variety of browsers, details on how to delete cookies from your computer, and more general information about cookies
    www.aboutcookies.orgoffers comprehensive information on how to amend the settings of a wide variety of browsers, details on how to delete cookies from your computer, and more general information about cookies
    www.youronlinechoices.com/ukoffers information about third  party cookies generated by advertisers and how you can turn these off by going to the Internet Advertising Bureau’s (IAB) consumer site
    www.networkadvertising.orgoffers a comprehensive listing of opt-outs for advertising platforms, however, note that there are many more networks listed on this site than those used by us at QASymphony
  5. ‘DO NOT TRACK’ SIGNALS.Some Web browsers may be configured to send Do Not Track signals to websites, or users may use similar mechanisms, to indicate a user’s preference that certain web technologies not be used to track the user’s online activity.  The Sites do not accept or process such Do Not Track signals or similar mechanisms.
  6. OUR PRIVACY POLICY.This Cookie Policy only contains information about QASymphony’s use of cookies. Please see our Privacy Policy for a detailed description of how we collect, use, and disclose information about our users.

If you have any comments or questions about our Sites, including our use of cookies, please contact us at legal@qasymphony.com or 1-844-798-4386 or write to us at QASymphony, Inc., Attn: Legal, 550 Pharr Rd NE, Suite 400, Atlanta, GA 30305.