“With qTest eXplorer, 80 to 90 percent of the time when we find a defect, the test can push one button and have the log defect generated within a minute of having found it,” says IBM Marketing Cloud’s Senior Manager of Quality Assurance, Neale Hightower. “In fact, after we started using it, a developer pulled me aside and said, ‘By the way, we really appreciate all this detailed documentation you’ve been giving us, but we really don’t want testers spending so much time documenting defects.’ He was floored when I explained that, thanks to qTest eXplorer, it didn’t take them any time at all.”

Defect Reporting Done Right

SinceIBM Marketing Cloud deals largely with Agile teams, the company focuses a lot on streamlining communication between teams and reducing overall testing time. “Previously,” says Hightower, “we would write all the steps out with full descriptions, then attach screen grabs. Now, qTest eXplorer runs unobtrusively in the background and reporting is done in minutes.”

Ending the Tester Log Jam

Communication between testers and developers — usually a log jam — is also more streamlined with qTest eXplorer. “It’s a no-brainer,” says Hightower. “Testers can quickly and easily replicate the defect scenario 50 to 75 percent faster than it would be done manually. Developers get the info they need the first time, and don’t typically have to go back to ask the testers a lot of questions. Plus, since the documentation is so thorough, qTest eXplorer helps us make those test cases reusable.”

About IBM Marketing Cloud

IBM Marketing Cloud (Silverpop was acquired by IBM in 2014), is a cloud-based digital marketing provider that offers email marketing, lead-to-revenue management and mobile engagement solutions. IBM Marketing Cloud uses customer data and individual behaviors to inform and drive personalized interactions in real time. As part of IBM Marketing Solutions, IBM Marketing Cloud helps make it easier to design meaningful customer experiences across applications, devices and time, accelerating today’s results and tomorrow’s ambitions.  IBM Marketing Cloud is trusted by more than 5,000 brands around the globe.

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