QASymphony / Blog / New Tricentis qTest Case Studies Highlight Testing’s Critical Role in Agile Transformation
New Tricentis qTest Case Studies Highlight Testing’s Critical Role in Agile Transformation
Two of our latest case studies highlight testing’s critical role in agile and DevOps transformation. As software development and testing teams face increasing pressure to accelerate release timelines, some have realized that modernizing testing can give them an edge. It’s often said that transformation has to start at the top, with a passionate executive sponsor calling the shots. These two stories of Tricentis qTest customers highlight how change can be initiated in other ways.
A DevOps Transformation Initiated by Testers
For a large payment processing technology provider, an organization-wide transition to DevOps began with testers. After hearing a talk on DevOps at an industry event, VP of Test Engineering and Delivery Acceleration Nick Jones was inspired to initiate his organization’s own transformation. His organization was faced with the challenge of accommodating retailers’ need to accept emerging payment methods, which meant the technology to accept these new payment methods would need to be developed and released quickly.
Recent studies show that payment options offered have a significant impact on where customers decide to shop online. For retailers, the ability to accept a specific payment type can mean the difference between a sale and a lost customer. Jones, who heads up the test engineering team, sought advice from industry leaders and worked with his team to understand how DevOps release pipelines, and a modern test strategy to support them, could help the organization and its customers achieve their goals with the delivery of high-quality, seamless payment experiences in person, online, via mobile devices and through convenient cashless transactions called unattended payments.
As the development organization moved forward with agile transformation, Jones and his team developed a DevOps roadmap and created a cross-functional QA center of excellence to begin sharing the idea with executives across the business. Today, they deliver software to retailers via 15+ operational DevOps pipelines. Equipped with agile test management from Tricentis qTest, the team has significantly reduced both testing timelines and production defects, resulting in the reduction in deployment time from 14 hours to 4 minutes for some critical applications.
At the University of the West of England, the transition to Tricentis qTest preceded agile adoption. Head of Testing Heather Daniels knew she needed to implement a test management tool that could accommodate the testing of legacy products, as well as emerging solutions that would be developed using the agile method. The university’s complex infrastructure includes cloud-hosted e-learning systems, library systems and multiple custom-built software tools used across staff, faculty and the 29,000-member student body.
To date, two of the organization’s development teams have transitioned to agile and have been working with an agile coach, along with the head of testing and head of development, to establish new processes. With Tricentis qTest, Daniels and the team know they are well equipped to integrate testing within the software delivery pipeline and streamline testing in an agile environment. To accelerate the transition to agile, the team plans to take advantage of qTest’s broad support for test automation tools and its ability to integrate into continuous integration and delivery pipelines.
“It’s not something the university is used to yet,” Daniels says. “What they’re used to is having long development cycles, and so we’re changing our mindset to delivering small pieces of functionality. Working with the Product Owners, we’re now prioritizing the things that are most important to users first.”