Breaking Bottlenecks in Testing – Simple Metrics to Identify and Measure [Webinar Recap]

Thank you to everyone who joined our webinar, Breaking Bottlenecks in Testing — Simple Metrics to Identify and Measure, yesterday afternoon. Adam Satterfield, VP of Testing at our partner KMS Technology, provided simple metrics to help identify and measure common bottlenecks that teams face.

Bottlenecks are the primary driving factors for increased risk in testing. One way to identify bottlenecks is by Metrics. A Metric is the key system for how you can gather information to prevent and breakthrough your bottlenecks. Adam stated,

“ A good metric can truly help you collect and understand information that can influence your business decisions.”

Don’t just measure for the sake of measuring. But how do we choose our Metrics? You must consider the health of your product and the health of your team. Does one person have a backlog of work that prevents someone else from doing their work?

Key Rules for Metrics Gathering:

  1. Set up metrics and reporting early
  2. Define your metrics – make sure they are processed and actionable
  3. Data by itself can be dangerous – make sure the data tells a story

Key Takeaways in Sprint Metrics that your Team Can Use to Break Through Bottlenecks:

  1. Defect Aging – Must have open communication between teams to track defects
  2. Open defects categorization– Understanding categories for your defects can help you understand where you need to focus efforts to make sure delivery is on time
  3. Velocity– Estimated effort vs. actual effort
Metrics can help drive learning and decisions to ensure that we stop being reactionary!

Key Takeaways on How to Save the Day:

  • Learn from your experiences
  • Understand the metrics that resonate with your team
  • Build reporting early
  • Take a look at the overall customer impact & uncover errors before customers report them
  • Focus on metrics before and after production
  • Rinse & repeat

Here’s a bonus sneak peek to our Q+A:

Q: How would you evaluate and communicate the value of QA to your broader organization?

A: In order to truly know if testing has a positive or negative affect on what is being released, you have to understand how the customers are seeing the product. Show test coverage and the validate that scenario. Prove your value in catching defects that would’ve been missed and would’ve been reported by the customers instead of QA.

Q: When does defect tracking become harmful?

A: When it is used as a punishment tool. It should be used as a learning tool.

View the Breaking Bottlenecks in Testing – Simple Metrics to Identify and Measure webinar here. 

View the Webinar Slides Below

A huge thanks to everyone who attended and, as always, let us know if there are any topics you would like for us to consider for future webinars by tweeting us at @QASymphony or emailing

Looking for more great webinars on software testing? Check out all of QASymphony’s upcoming and on-demand webinars here.

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