Video: Adam Satterfield Shares Three Tips for Effective QA Leadership

One of our most popular sessions at Quality Jam Atlanta 2018 was “Effective Quality Leadership,” a keynote presented by Adam Satterfield. Satterfield is currently the Technology Programs Director at Anthem, where he is responsible for creating quality standards and training teams on risk based Testing, acceptance test driven development (ATDD) and session based testing.

After his keynote, Satterfield sat down with us to share his tips for becoming a better QA leader. His tips apply whether you’re a tester looking to improve your leadership skills, a QA manager or an executive. That’s because, according to Satterfield, quality should be everyone’s responsibility.

Developing leadership skills within a testing team can help organizations leverage testers’ unique knowledge and point of view, Satterfield says. “They are in the software day in and day out, every single day. And they know that software better than the end users know it, better than the product owners know it and better than the developers know it.” That leads to some pretty valuable insights that can help businesses make more informed decisions about the future of their products.

You can watch a full recording of Satterfield’s Quality Jam session here. For his top tips for effective QA leadership, check out this video:

Adam’s top tips include:

  1. Think like a tester: The best quality leaders have worked as a tester and haven’t lost sight of what it’s like to be one. Leaders have to be able to mentor and lead, but the best ones haven’t forgotten what it feels like to walk a mile in their team’s shoes.
  2. Understand QA’s role: The QA team’s primary responsibility is to provide information that helps organizations determine when a product is ready for release. Their job is not to create quality, but rather, to monitor it. Understanding the difference is essential to ensuring that testers are effective.
  3. Give your testers a voice, and then listen: This is arguably the most difficult, but also the most important. Hear what Satterfield has to say about it in the video above.

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